Terms of service

1. Overview

This policy explains what customers may upload or submit when ordering personalised products from our website. We aim to provide a safe, respectful, and legally compliant environment for all users. By uploading content, you agree to follow these guidelines.


2. Acceptable Content

Customers may upload:

  • Text, images, or files they own or have permission to use

  • Personal photos (family, pets, events, etc.)

  • Logos or artwork they personally created

  • Non‑copyrighted or royalty‑free graphics

  • Content that is respectful, legal, and appropriate for all audiences


3. Prohibited Content

Customers must not upload or request any content that includes:

Illegal or harmful material

  • Child exploitation or endangerment

  • Illegal drugs, weapons, or criminal activity

  • Graphic violence or threats

Hate or harassment

  • Hate speech

  • Bullying, harassment, or discriminatory content

  • Extremist or terrorist imagery

Sexually explicit content

  • Pornographic images

  • Sexual acts

  • Nudity involving minors or non‑consenting individuals

Copyrighted or trademarked material

Unless you own the rights or have written permission, you may not upload:

  • Disney characters

  • Movie/TV characters

  • Sports team logos

  • Brand logos

  • Celebrity photos

  • Artwork created by someone else

Privacy‑violating content

  • Images of people without their consent

  • AI-generated deepfakes of real individuals

  • Sensitive personal information (IDs, bank details, etc.)


4. Our Right to Decline or Cancel Orders

We reserve the right to:

  • Decline any upload that violates this policy

  • Request alternative content

  • Cancel the order if acceptable content is not provided

  • Report illegal content to the appropriate authorities

No refunds will be issued for orders cancelled due to prohibited content unless required by law.


5. Responsibility & Ownership

By uploading content, you confirm:

  • You own the rights or have permission to use the material

  • Your upload does not infringe on any copyright, trademark, or privacy laws

  • You accept full responsibility for the content you provide

We are not liable for any legal issues arising from customer-submitted content.


6. Quality & Suitability

We may contact you if:

  • The uploaded image is too low-quality to print

  • The file is corrupted or unreadable

  • The content does not match the product requirements

This ensures your final product looks its best.


7. Changes to This Policy

We may update this policy at any time. The latest version will always be available on our website.